Call Center

Although we have experienced tremendous success with the letter package and credit bureau reporting, there are some debtors that respond to personal contact. Our call center is available to communicate directly with your debtor if you feel it would be helpful. Frequently, a telephone call as a follow up to the initial letter may be the one extra step required to make a collection successful.

Our experienced collectors will make a "courtesy call" to your debtor approximately 3-10 days following the mailing of the second letter. The purpose of this "courtesy call" is to impress upon your debtor the seriousness of your claim and your desire to resolve it as expeditiously as possible. It is not our intention to harrass, threaten or scare the debtor. Every call is handled with the utmost in professionalism and in compliance with all collection laws.

Simply provide us with your debtors' telephone number and best time to contact him and leave the rest to us. We will make up to four attempts to contact the debtor on your behalf. He will be notified that he is being called by a collection agency as a follow up to the letter he had received from us. We will state that we are calling as your representative and that this is merely a "courtesy call" to explain the importance of your claim. The debtors' response will be logged in the debtor profile journal and be e-mailed to you. You will be notified immediately of any offer for settlement, payment arrangement or dispute of your claim.

As a full service debt collection agency, OldDebts.com wants to make available every opportunity for a claim to be resolved quickly and professionally. The "courtesy call" option is available on any claim but must be selected at the time the initial letter package is purchased.