IMPORTANT: If you received a collection notice or have found an item on your credit report, we are unable to discuss any debt collection issues or answer questions via e-mail. To inquire about an account that has been referred to Direct Debt Collections / Fidelity Information Corporation for collection, please send your inquiry via U.S. Postal Service. Please be sure to include your name, address, phone number, account number, and the name of the creditor.

P.O. Box 49837
Los Angeles, CA 90049
Or call 800.501.8085; Mon - Fri; 9am - 5.30pm PST