Although we have experienced tremendous success with the letter package and credit bureau reporting, there are some debtors that respond to personal contact. Our call center is available to communicate directly with your debtor if you feel it would be helpful. Frequently, a telephone call as a follow up to the initial letter may be the one extra step required to make a collection successful.
OldDebts.com's debt collection agency partners have experienced debt collectors that will make a "courtesy call" to your debtor approximately 3-10 days following the mailing of the second letter. The purpose of this "courtesy call" is to impress upon your debtor the seriousness of your claim and your desire to resolve it as expeditiously as possible. It is not the collecton agency's intention to harrass, threaten or scare the debtor. Every call is handled with the utmost in professionalism and in compliance with all collection laws.
Simply provide your debtors' telephone number and the best time to contact them and leave the rest to our debt collection agency partners. The debt collection agency assigned to the debt will make up to four attempts to contact your debtor. When called, the debtor will be notified they are being contacted by the debt collection agency as a follow up to the previously mailed debt collection letter. The debt collection agency will state they are calling as your representative and that this is a "courtesy call" to explain the importance of your claim. The debtors' response will be entered into the Activity History of your debtor's account and e-mailed to you. You will be notified immediately of any offer for settlement, payment arrangement, or dispute of your claim.
OldDebts.com wants to make every opportunity available for a claim to be resolved quickly and professionally. For this reason, the "courtesy call" option is available for any type of debt collection account submitted.